Privacy Policy
Last updated: 9/28/2026
1. Introduction
Welcome to Q4queue (“we”, “our”, “us”). We operate the website www.q4queue.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
2. Information We Collect
A. Business (Client) Information
We collect the following information from businesses (our clients):
- Name
- Email Address
- Phone Number
- Login Credentials
- Company Type
B. Customer Data (Managed by Clients)
Businesses using Q4queue may collect and manage their own customer data, including:
- Name
- Age
- Phone Number
Important Notice:
Q4queue does not access, control, or manage this customer data. We act only as a service provider (data processor), and the respective business is fully responsible for the data they collect and manage.
C. Technical Data
We do not actively use technical data for tracking purposes. However, limited system logs (such as server logs) may be collected automatically for operational and security purposes.
3. How We Collect Data
We collect data through:
- Registration and onboarding forms
- Direct communication with clients
- Manual account creation by our team
- Cookies (for login/session management)
- Basic analytics tools (if enabled)
4. How We Use Your Data
We use your data to:
- Verify and onboard clients
- Provide login credentials
- Deliver and maintain our services
- Communicate with clients
- Improve platform functionality
- Provide support and updates
5. Third-Party Services
We may use:
- Google Analytics
- Google Search Console
Currently, WhatsApp integration is not active but may be added in the future for notifications.
6. Data Sharing
We do not sell or share your data with third parties. We may only share data:
- With secure hosting/service providers (for system operation)
- If required by law or legal authorities
7. Data Storage & Retention
Client data is stored securely for the duration of the active plan. After plan expiry, data may be retained for up to 2 months for follow-up and renewal. If not renewed, data will be permanently deleted.
8. Data Security
We implement reasonable security measures such as:
- Secure storage systems
- Restricted access
- Authentication controls
Note: While we strive for security, no system is completely secure.
9. User Rights
Clients (business users) have the right to:
- Access their data
- Update their data
- Request deletion of their account and data
Requests can be made via email to: contact@q4queue.com
10. Cookies
We use cookies for:
- Login/session management
Users can disable cookies through browser settings.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.