Q4Queue

From basics to advanced.
Queue management system that adapts to your needs.

WhatsApp Notification on Every Update

Automated WhatsApp status alerts sent directly to visitors. Real-time ticket confirmation, turn warnings, and counter calls with zero app install.

Direct Calling Through Staff Portal

Integrated WebRTC voice calling inside the staff counter dashboard to reach waiting visitors directly in one click.

Session-Based Queue Management

Structured shift lifecycles with session token caps, automatic cutoff timers, and historical shift summaries.

Deep Complete Analytics & Reports

Comprehensive data metrics tracking peak walk-in curves, staff counter handle times, and one-click CSV export.

Live TV Display & Audio Chimes

Transform any Smart TV into a lobby display with real-time ticket status grids and audible turn chime announcements.

Dynamic TOTP Anti-Screenshot QR

Time-based rotating security QR codes that rotate every 10 seconds to prevent screenshot sharing and queue gaming.

Multi-Queue & Multi-Counter Support

Route visitors to specialized sub-services (Billing, Consultation, VIP) with intelligent dynamic counter allocation.

Frictionless QR Code Check-in

Visitors scan a simple entrance QR code with their smartphone camera to grab a digital token in under 3 seconds.

Premium Live Experience & ETA

Sleek mobile status page for visitors featuring live position countdowns and dynamic estimated wait time recalculations.

Enterprise Security & Audit Trail

Bank-grade architecture with role-based access control (RBAC), multi-tenant organization isolation, and audit logs.

Live Operations Command Dashboard

Real-time administrative control room giving live visibility into total waiting visitors, counter speed, and queue velocity.

Multi-Branch Network & Timezones

Centralized organization management across multi-site networks with branch-specific timezones and operating policies.

Smart Counter Routing & Priority Triage

Intelligently balance work across active counters based on staff availability, ticket complexity, and VIP priority flags.

Staff Performance & Desk Delegation

Monitor staff serving speeds, track individual desk handle times, delegate counters, and prevent lobby bottlenecks.

Turn the wait into a competitive advantage